Important Note: The facility on this page should only ever be used if you are asked to do
so by a member of the Support Forum Staff. Please do not abuse this facility or it will be
withdrawn!
If you experience a problem using Circle Dock, we do ask that you provide as much information
as you can when notifying us in a message on the Support Forum. Depending on the nature of
the problem you're experiencing, we may ask you to send us details of your current configuration
and we have provided an easy to use mechanism for you to send us the information we need.
You will need to type-in your Forum User Name (so we can match your report with your Forum
message) as well as provide a summary of the problem including any steps we can take to
reproduce it. If you want a copy of the message sent, type-in your email address. Then click on
the Send button.
Provided you are online, the message is sent immediately and without any further steps on your
part; but if you're offline, the message will be loaded into your email client for you to send at your
leisure.
You will not get a response by email under normal circumstances, but rather as a Forum
message.
Information that is sent to us:
In addition to copies of your general Circle Dock configuration and your Dock Item properties,
certain other information about your PC and its Operating System are included in the report.
Absolutely no personal information is sent and, in any event, once your problem has been
resolved, your email message and its content are destroyed.
